MEMBERSHIP AGREEMENT

Terms & Conditions

Definitions: B! Health & Fitness Ltd means “we”, “us” or “our”. The member/customer means “you” or “your”.

1. MEMBERSHIP

1. Your membership starts on the date your membership application is successfully completed. Your membership gives you the rights and privileges applicable to the membership type you have chosen.

2. An activation fee may be payable when you join. If a membership expires and you renew within four weeks, we may waive a further activation fee. Outside that period the prevailing activation fee may apply.

3. If you joined away from our premises, you have 14 days after sign-up to cancel for any reason. You must notify us by post or email to memberships@bhealthandfitness.co.uk. If you have used the facilities before cancelling, the activation fee becomes non-refundable and we may charge the current member guest rate for each visit.

4. Any eligibility-based discount, including a Blue Light discount, is conditional on you continuing to provide valid evidence of eligibility.

1A. MONTHLY MEMBERSHIP

5. Your monthly membership will run for the minimum period agreed when you join, normally 6 or 12 calendar months/payments (“Minimum Period”).

6. Any initial pro-rata membership amount and the date/frequency of collections will be shown during sign-up. Membership fees are payable whether or not you use the club.

7. After the Minimum Period, your membership continues on a rolling monthly basis until cancelled in accordance with this agreement.

8. We may change rolling monthly membership fees by giving at least 30 days’ notice to the email address you have provided.

9. To cancel at the end of the Minimum Period or afterwards, you must give one full calendar month’s written notice by email to memberships@bhealthandfitness.co.uk. Notice is effective when received by us; you should retain evidence of sending/receipt.

10. If you cancel or otherwise bring the agreement to an end during the Minimum Period other than where these terms permit early cancellation, we may require payment of sums properly due under the agreement, including arrears and any enforceable amount relating to the remaining Minimum Period, subject always to applicable consumer law.

1B. LUMP SUM MEMBERSHIP

11. Lump Sum membership is a fixed-period membership paid in full in advance. The lump-sum price includes a 10% discount against the equivalent standard membership price for that fixed period. Once the 14-day cancellation period described above has expired, Lump Sum membership fees are non-refundable if you choose to cancel or stop using the club before the end of the fixed period. If B! Health & Fitness cancels the membership other than because of your breach of this agreement or the Club Rules, B! Health & Fitness will refund the appropriate unused portion of the Lump Sum membership fee.

12. Activation fees are non-refundable except where the law requires otherwise.

2. PAYMENTS, ARREARS AND TERMINATION

13. If a payment is missed, we may immediately suspend your membership and access to the facilities until the account is brought up to date.

14. We may contact you by email, SMS, telephone or other contact method you have provided to request payment of overdue sums.

15. If arrears remain unpaid after our internal recovery process, we may refer the outstanding debt to a debt collection agency. You will remain responsible for sums lawfully due under this agreement and any additional recovery costs that we are legally entitled to recover from you.

16. We may pursue unpaid sums through the courts where appropriate.

17. We may cancel your membership immediately for serious misconduct, unauthorised access, fraud, violence or threats, or a serious breach of the Club Rules. For other remediable breaches we may give you a reasonable opportunity to put the breach right.

18. B! Health & Fitness may cancel your membership on one month’s written notice. If B! Health & Fitness cancels a Lump Sum membership other than because of your breach of this agreement or the Club Rules, B! Health & Fitness will refund the appropriate unused portion of the Lump Sum membership fee. Monthly members will not be entitled to a refund for a period already paid for and available to use.

19. B! Health & Fitness may agree to freeze a membership at its discretion. Any agreed freeze must be for a minimum period of one full month. Any Minimum Period or fixed membership period may be extended by the length of an agreed freeze.

20. Where you are no longer reasonably able to use the club because of a long-term medical reason, relocation of your home, or relocation of your principal place of work more than 15 miles from the club, we may agree early cancellation on receipt of reasonable supporting evidence.

3. USING OTHER B! HEALTH & FITNESS CLUBS

21. Your membership may permit use of another B! Health & Fitness club, subject to the terms of your membership.

22. Where multi-club use is permitted, we may designate the club you use most frequently as your home club. This may affect the membership rate where club prices differ.

4. MEMBER CONDUCT, HEALTH AND SAFETY

23. You must comply with the Club Rules and Health & Safety Pledge. They form part of this agreement. We may update operational Club Rules where reasonably necessary for safety, security, efficient operation or member experience and will make the current version available to members.

24. Exercise carries inherent risks. You are responsible for exercising within your own capability, following safety instructions and using only equipment you know how to operate safely.

25. Nothing in this agreement excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

26. You are responsible for personal belongings brought onto the premises. Where loss or damage is caused by our negligence, our liability will be determined in accordance with applicable law.

27. Damage to B! Health & Fitness property or equipment caused deliberately or through misuse may be charged to the responsible member to the extent permitted by law.

5. 24/7 ACCESS AND UNSTAFFED HOURS

28. Our clubs may be accessible 24 hours a day to eligible members, apart from notified closures. Staff are not present at all times. Staffed hours may change and are communicated separately.

29. CCTV operates and records continuously in designated areas for safety, security, access control, incident investigation and the protection of members, staff and property. CCTV is not continuously watched live.

30. During unstaffed hours, fixed emergency intercoms and portable panic alarm pendants are monitored by our external security provider. Activating a fixed intercom enables direct communication with the monitoring team. Activating a panic alarm pendant alerts the monitoring team, who may access the club CCTV to assess the situation and, where necessary, contact the emergency services.

31. If you are training alone during unstaffed hours, you must take an available panic alarm pendant from reception, keep it with you throughout your workout and return it to the designated location when you leave.

32. When using the club during unstaffed hours you are responsible for following the Club Rules and induction instructions, using only equipment you are competent and confident to use, and taking reasonable care for your own safety. The emergency systems are provided as additional safety measures and do not remove the inherent risks of exercise.

33. You must not permit another person to enter using your membership credentials or hold an access-controlled door open to circumvent the access system. Each person must enter using their own valid access credentials.

34. Recorded CCTV may be reviewed after an accident, incident, suspected breach of Club Rules, security concern, unauthorised access, damage or other legitimate safety or security matter. Further information is contained in our Privacy Policy.

6. BOOKINGS, FACILITIES AND CLOSURES

35. Additional charges may apply to certain services or activities and will be made clear when booking.

36. Bookings are subject to availability. Applicable cancellation/no-show rules and charges will be communicated at booking or in the Club Rules.

37. We may change opening arrangements, timetables or temporarily withdraw facilities where reasonably necessary for maintenance, refurbishment, safety, events or operational reasons. We will give reasonable notice where practicable.

38. B! Health & Fitness clubs normally close from 12 noon on Christmas Eve until 10am on Boxing Day unless we notify members otherwise.

39. Your membership does not guarantee the availability of any particular item of equipment, class or facility at a particular time.

B! Health & Fitness Ltd Terms & Conditions, Version 1.0, September 2026